1. Introduction

TrustVouch (“TrustVouch”, “we”, “us”, or “our”) provides digital background verification and trust services for businesses in India. We are committed to protecting the privacy and personal data of individuals whose information we process.

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Digital Personal Data Protection Act, 2023 (India) and applicable laws.

2. Scope

This Policy applies to:

• Candidates whose data is submitted for verification
• Clients using TrustVouch services
• Visitors to our website

3. Personal Data We Collect

We collect only data necessary for verification purposes, including:

Candidate Data

• Full name
• Email address and mobile number
• Government-issued identity documents (e.g., Aadhaar, PAN, passport – as provided)
• Address proof documents
• Educational and employment documents
• Photograph or selfie (for identity verification)
• Consent records (timestamp, IP)

Client Data

• Company name
• Contact person details
• Business email and phone number

4. Purpose of Data Collection

We collect and process personal data solely for:

• Conducting background verification checks
• Generating verification reports
• Sharing reports with the authorized client
• Legal and compliance requirements

We do not use personal data for marketing without explicit consent.

5. Consent

• Candidate data is collected only after explicit consent is provided.
• Consent is recorded digitally and stored securely.
• Candidates may withdraw consent by contacting us, subject to legal and contractual obligations.

6. Data Sharing

Personal data may be shared:

• With the authorized client who initiated the verification
• With trusted third-party service providers (e.g., document processing, hosting) strictly for verification purposes

We do not sell or rent personal data.

7. Data Retention

• Personal data is retained only as long as necessary.
• Default retention period: 180 days from report completion, unless required longer by law or contract.
• Data is securely deleted or anonymized thereafter.

8. Data Security

We implement reasonable technical and organizational safeguards, including:

• Access controls
• Secure storage
• Audit logs
• Restricted internal access

9. Rights of Individuals

Individuals may request:

• Access to their personal data
• Correction of inaccurate data
• Deletion of personal data (subject to legal obligations)

Requests can be sent to:
info@trustvouch.com

10. Grievance Redressal

Grievance Officer:

Email:
info@trustvouch.com

(Details to be updated post-incorporation)

11. Updates

This Privacy Policy may be updated periodically. The latest version will be available on our website.